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Pearl Bank Uganda
Banking + 2 more
Description
Qualifications, Experience & Competencies Required
- Bachelors in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
- Certification in an IT related course is of added advantage.
- Practical training in IT-related short courses.
- A minimum of 2 years’ experience in IT department in a busy organization.
- Advanced knowledge in dockerization and containerization.
- Advanced knowledge in Unix/Linux operating systems.
- In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
Responsibilities
- Monitor IT FinTech Applications uptime & performance through monitoring tools, alerts, dashboards etc.
- Analyze and resolve FinTech application related issues which have been escalated from bank level 2 support team during operations and maintain proper documentation/logs for resolution provided.
- Coordinate with FinTech Application vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
- Own all FinTech Application related calls, problems and incidents assigned in the BT Service desk system to carry out problem investigation and analysis, follow up with the respective teams and update the status with issue resolution and follow ups for closure.
- Plan, coordinate and implement security measures to safeguard the Bank’s FinTech applications platform against accidental or unauthorized access or modification to the system.
- Manage, configure, and optimize FinTech applications’ integration with internal and external applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the Business Technology team to develop detailed technical requirements and resulting specifications.
- Any other duties duly assigned from time to time by the line manager.
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