Financial Officer Jobs in Uganda

53

jobs

Marie Stopes UG

Only on Fuzu

Night Client Liaison Officer

Kampala, Uganda

PostBank Uganda

Supervisor, Know Your Customer, Customer Due Diligence & Enhanced Due Diligence

Kampala, Uganda

Engie Energy Access Uganda

Financial Operations Manager

Kampala, Uganda

Impact Initiatives

Senior Assessment Officer (MSNA)

Kampala, Uganda

International Organization for Migration

National Programme Officer – LMI

Kampala, Uganda

Marie Stopes UG

Only on Fuzu

Client Liaison Officer

Kampala, Uganda

Zara Garden Hotel

Front Office Manager

Kampala, Uganda

RTI International

Finance & Operations Director

Kampala, Uganda

International Rescue Committee

Programme And Grants Coordinator

Kampala, Uganda

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Access financial services

General Manager

Kampala, Uganda

Only on Fuzu

Night Client Liaison Officer

Closing: Apr 4, 2024

6 days remaining

Published: Mar 21, 2024 (9 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Working hand in hand with and reporting to the Operations Coordinator, the Night Client Liaison Officer’s main role is to maintain the high administrative and client care standards expected by MSI and actively work to promote the smooth running of the Hospital and contribute to improved financial performance.

This post holder will be able to work productively with the Hospital Clinical and non-Clinical staff to ensure client satisfaction.


MSU VALUES

1. Client Centred: dedicated to our clients and work tirelessly to deliver high quality, high impact services that meet clients’ individual requirements.

2. Courageous: Have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

3. Mission Driven: With unwavering commitment, we exist to empower women and men to have children by choice, not chance.

4. Accountable: Ownership of our actions and focus on results, ensuring long term sustainability and increasing the impact of the Partnership.


Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to Marie Stopes International. Together we Offer Maternity services , quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.


Responsibilities

Working hand in hand with and reporting to the Operations Coordinator, the Night Client Liaison Officer’s main role is to maintain the high administrative and client care standards expected by MSI and actively work to promote the smooth running of the Hospital and contribute to improved financial performance.

This post holder will be able to work productively with the Hospital Clinical and non-Clinical staff to ensure client satisfaction.


MSU VALUES

1. Client Centred: dedicated to our clients and work tirelessly to deliver high quality, high impact services that meet clients’ individual requirements.

2. Courageous: Have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

3. Mission Driven: With unwavering commitment, we exist to empower women and men to have children by choice, not chance.

4. Accountable: Ownership of our actions and focus on results, ensuring long term sustainability and increasing the impact of the Partnership.


Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to Marie Stopes International. Together we Offer Maternity services , quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.


Customer Service

  • Maintain the best customer handling standards and train all staff at the Hospital to provide the best customer experience.

  • Usher in clients warmly and ensure that they have a swift pleasant experience through efficiency of service and minimize client waiting time.

  • Feedback collection

  • Client follow up, support and build positive relationship to increase client loyalty and promptly resolve client complaints.

  • Follow up on all patients who visited the hospital the previous day and submit the report by 12pm of the current day

  • Queue management- check on each patient in the waiting area and ensure that they are attended to in a timely manner.

  • Pending results/imaging/medication- using the laboratory/scan or dispensing record books, follow up on the status of pending actions and share feedback with supervisor/team leader or assigned personnel


Coordination
  • Shift accountability

- Ensure that all hospital staff/teams are fully constituted and are on time at their respective duty stations in proper working gears.

- ensure that your duty station, consultation rooms and hospital areas are tidy/clean and organised for the shift.


  • Operations-ensure that the Hospital is fully operational in terms of power, generator,
    water, phones, office equipment, supplies and communicate any interruptions
    immediately.

  • Phone and email correspondences- Answering calls and emails plus redirecting incoming and outgoing correspondences in a timely manner.

  • Patient care

- liaise with the hospital assistants to ensure that patients meals are ordered and served on time

- proper triage and prescription management for all patients under your care or as assigned.


  • Rota management- participate in scheduling and management of departmental rotas to
    ensure coverage at all times and communicate any changes to your supervisor in a timely manner.

  • Office supplies- Ensure timely requisition of hospital supplies to avoid stock outs.


Financial Administration

  • Petty cash management

· Ensure all payments are approved and petty cash vouchers signed completely before issuing money.

· Petty cash refill (mobile money and beyonic payments)

· Ensure proper reconciliation of Petty cash.

· Attach supporting documents to all payments done.

· Safe access and threshold.

  • Billing

. Ensure all billing accessories/gadgets are in place and in good working condition. Communicate any network interruption for SMART, tracksol, Visa machines or electronic payments (beyonic or mobile money) that might hinder billing

. Timely update and daily issuance of accurate interim bills to admitted patients.

. Activate accounts for cash and corporate patients and ensure there is a duly signed claim form

where applicable and data captured accurately.

. Collecting co-payments or other fees upon admittance

. Completion of claim forms and ensuring that they are vetted by the doctors before submission to supervisor on a daily basis.

. Preparing bills and invoices, and documenting amounts due for medical procedures and services.

. Collecting and reviewing referrals and pre-authorizations for approval before services are given or as hospital procedure.

. Following up on missed payments, missed opportunities, and resolving financial discrepancies before end of shift.

. Investigating and appealing denied/rejected claims/bills and timely re submission.


  • Receipting/payments

· Ensure timely receipting of all payments received (electronic/online like beyonic, mobile money, visa, cash and cheques) and reconciliation on a daily basis.

· Receive only approved currencies as per finance guidelines.

· Verify all cash collected using the gadgets in place to avoid fake notes.

· Keep record of all originals for cancelled receipts/communications for future reference

· Report any positive or negative variances in a timely manner to your supervisor.

. Collect and keep change available at all times to carry out cash transactions

. Store cash, cheques and vouchers securely as per the department guidelines


  • Specialist schedules

. Prepare and update daily specialist schedules and submit for verification and payment


  • Banking

· Daily banking of all cash collections by 9am of the following day and submit the banking and shift report copies to your supervisor on a daily basis.


  • Records Management

• Ensuring the patient’s medical information is captured accurately and up to date.

• Ensure confidentiality and maintenance of all medical and non-medical records.

• File neatly, label, store safely and maintain accurate records

• Keep an updated inventory record of all MSU property at the Hospital.

• Prepare requisitions and participate in stock count

• Practice FEFO and FIFO while dispensing and or shelving

• Issue and dispense in EHR and all prescriptions and balance the stock cards

• Keep record of all damages, expiries, temperature logs, external prescriptions, drug related incidences etc

• Share with the doctors on a daily basis the list of near expiries, slow moving, drugs out of stock and alternatives plus new items in stock


  • Reporting

Compile and submit the required reports in a timely manner to the respective personness.

• Daily shift reports

• Missed opportunities.

• Customer care call back reports (including pending results or prescriptions)

• Missed opportunities.

• Specialist schedules

• Petty cash

• Performance report

• Insurance claims plus SMART and OFF SMART reimbursement reports.


Knowledge, Skills and Attitudes
Qualifications:

• Registered Midwife/Nurse or Clinical Officer.

• At least 2 years experience


Skills/Experience:
  1. Sound knowledge of Microsoft Office applications including MS Excel, Power point and internet is mandatory.

  2. Proven excellent technical oral, written, and editing abilities; ability to present and write influentially for multiple audiences

  3. Ability to work well with others in team environments, build consensus and drive change

  4. must be able to satisfy stakeholders;

  5. should be able to work in deadline driven/results orientated atmospheres

  6. Strong people management skills

  7. Able to think strategically and a good planner

  8. Able to manage and motivate teams to achieve targets and to achieve organisational change.

  9. Posses leadership personality, and able to take on and solve problems quickly and efficiently

  10. Ability to stay on track and deliver even under pressure.

Willingness to work beyond the stipulated business working


Attitude / Motivation:

Successful performance at MSU is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSU encourages in all employees and they are defined below:


Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution

In this role, you must predict quality issues that might arise and plan to address them

You will take initiative with your team and across the CMT to realise efficiencies and impact


Innovative: Thinking creatively so that ideas generated create a positive outcome

In this role creativity will be needed to inspire service providers to achieve results across a range of varied contexts


Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.

In this role your team will feel listened to, well informed, know what they should be doing through the efficient use of management time


Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

The role is part of the CMT and together with them takes responsibility for the delivery of MSU’s strategic plan

Working together is essential in achieving results


Responsive Being responsive to changing priorities and demands

Your plan will be clearly made out and changes will be agreed and reported regularly and on time

·
Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met

As part of the CMT and in order to meet the needs of contractual obligations to investors/donors your work will be clear accountable and effective


Sharing Information: Sharing information and knowledge whilst maintaining confidentiality

Timely action will be taken on information regarding your areas of responsibility


Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further

This post-holder must actively seek knowledge that can be shared and keep the teams up to date on latest views


Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements


Driven: Drive and determination to deliver results

Regular reporting will indicate ability to conceive, design and deliver on results


Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate


Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly


Motivated: Motivation towards achieving quality results to maximise potential


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