The overall purpose of the role is to grow the portfolio of the branch month on month while maintaining high portfolio quality through a motivated team and satisfied customers.
Requirements
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• Knowledge of customer service principles
• At least two years relevant work experience, one of which must be in a leadership position.
Job application procedure
To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Deadline: 28th May, 2024 at 05:00pm.
• Develop and implement strategies for the achievement of the team portfolio quality target.
• Recruit and retain the required number of Loans Officers.
• Regularly train and support Loans Officers on all processes.
• Develop and implement marketing strategies for Loans Officers aimed at assisting them to achieve their set targets.
• Supervise and support Loans Officers to achieve their individual targets month on month on sales and portfolio quality.
• Participate in branch committee meetings to ensure timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
• To enforce a zero tolerance to fraud culture in the team.
• To maintain high standards of customer satisfaction in line with the company's customer service charter.
• Ensure discipline is maintained in the team as per the Human Resource Policy.
