Minimum Qualifications:

• Diploma/Degree in Finance, Accounting, Business Management, Business Administration, or related field.
  
• Professional qualification: CPA (K) III and above / ACCA (or equivalent).
  
• Added advantage: Training in credit management, debt collections, or IFRS-related reporting.
  
• 5+ years of experience in Accounts Receivable / Credit Control in a fast-paced environment.
  
• Proven experience supervising an AR team and coordinating collections (including field collections where applicable).
  
• Strong experience with invoicing, billing, reconciliations, collections, dispute management, and credit control.
  
• Proficiency in QuickBooks (or similar ERP) and Microsoft Office Suite (advanced Excel).
  
• Experience preparing AR reports, aging analysis, collection strategies, and cash flow inputs.
  

• Lead timely generation and dispatch of accurate invoices and statements in line with approved pricing, contracts, and supporting documentation.
  
• Ensure invoicing cut-offs are adhered to and that invoicing is complete for the period (including recurring, pro-rated, and ad hoc invoices).
  
• Ensure proper approval workflow is followed for credit notes, discounts, and invoice amendments.
  
• Maintain a controlled filing system for invoices, delivery notes/acceptance, contracts, and supporting documents.
  
• Oversee daily monitoring of incoming payments and ensure accurate allocation to the correct customer and invoice(s).
  
• Ensure all receipts (bank, mobile money, cheques) are posted promptly and supported with appropriate evidence.
  
• Track unallocated receipts and ensure resolution within set timelines.
  
• Confirm all cheques collected are banked/presented on time and follow up on any uncleared/unpresented cheques.
  
• Drive collections follow-ups (calls, emails, visits where applicable) to ensure timely settlement of invoices.
  
• Ensure customers receive statements and reminders as per the collection calendar.
  
• Handle escalated customer queries on billing, balances, payment terms, and account status professionally.
  
• Maintain accurate customer master data (contacts, addresses, emails, terms, limits) to support effective collections.
  
• Perform/oversee monthly customer account reconciliations and resolve discrepancies (payments, credits, mispostings).
  
• Prepare and review AR aging reports, collection trackers, and overdue analysis to identify trends and risks.
  
• Support month-end close by ensuring AR ledger integrity, completeness of postings, and reconciliation to the general ledger.
  
• Provide structured AR updates to the Head of Finance (weekly/monthly) with key risks, actions, and forecasts.
  
• Ensure compliance with internal policies, delegation of authority, and documentation standards.
  
• Support internal and external audits by providing AR schedules, reconciliations, supporting documents, and explanations.
  
• Review customer creditworthiness and recommend credit limits, terms, and risk controls.
  
• Enforce credit policies (holds, stop-supply recommendations, escalations) for chronically overdue accounts.
  
• Identify high-risk accounts early and implement targeted recovery plans (payment plans, structured follow-ups, escalations).
  
• Lead resolution of complex disputes (pricing, service issues, documentation gaps), coordinating with Sales/Operations/Customer Care.
  
• Ensure all disputes are logged, tracked, and resolved within agreed timelines to prevent long-outstanding balances.
  
• Perform revenue assurance checks to confirm invoicing aligns to delivered services/products and approved rates.
  
• Develop, maintain, and enforce AR SOPs (invoicing timetable, receipts posting, collections workflow, dispute handling, credit notes).
  
• Supervise, coach, and appraise AR team members, ensuring clear targets, accountability, and skills growth.
  
• Management Reporting & Cash Forecasting
  
• Provide AR inputs into weekly/monthly cash flow forecasts (expected collections, risk accounts, probable delays).
  
• Prepare senior-level dashboards: DSO, overdue buckets, collection efficiency, dispute aging, bad debt risk indicators.
  
• Recommend write-off provisions/escalations in line with policy and approval structures (as applicable).
  
• Coordinate formal demand processes and escalations for long-outstanding accounts, including engagement with legal/debt recovery support where approved.
  
• Monitor and report on recovery progress for escalated debts, including agreed payment plans and compliance.