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Takataka SolutionsProfession (Housekeeping, maintenance)
Industry (Accounting, finance, banking, insurance)
Seniority (Accounting, finance, banking, insurance, Housekeeping, maintenance)
© Fuzu Ltd
Takataka Solutions
Housekeeping + 1 more
Description
Minimum Requirements:
- Diploma or Degree in Finance, Accounting, Business Management, or related field.
- CPA I or equivalent qualification will be an added advantage.
- Minimum 2–3 years experience in debt collection or accounts receivable management in a fast-paced environment.
- Proven success in negotiating payment plans and handling difficult customer conversations.
- Experience working with QuickBooks, ERP systems, or CRM-based collection tools.
- Familiarity with ETIMS compliance, reconciliation processes, and debt follow-up reporting.
Responsibilities
- Actively pursue overdue accounts using phone calls, SMS, email reminders, and field visits.
- Maintain up-to-date customer contact records, ensuring all collection communications are logged.
- Follow up on bounced cheques, dishonored payments, and pending postdated cheques.
- Negotiate payment plans with defaulting clients and ensure adherence to agreed terms.
- Collaborate with the Credit and Collections Supervisor to identify high-risk accounts and recommend appropriate action.
- Update QuickBooks/ERP with payment commitments, follow-ups, and receipts once payments are made.
- Coordinate with Sales and Customer Service to resolve billing disputes that delay collections.
- Ensure all customer reconciliations are complete and accurate before account closure or escalation.
- Generate weekly reports summarizing collections progress, aging analysis, and delinquent accounts.
- Support the Credit and Collection Supervisor in implementing new collection strategies and automation tools.
- Ensure compliance with ETIMS, KRA, and internal audit requirements for receivable documentation.
- Assist in developing and refining customer credit profiles and flagging recurring defaulters.
- Participate in monthly receivables review meetings, presenting insights and recommendations.
- Support in legal recovery processes by preparing accurate account statements and evidence for external agencies or lawyers.
- Build and maintain strong relationships with clients to promote timely payments and long-term trust.
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