Requirements

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field
  
• Minimum 4 years experience in business operations, project management, or agency coordination
  
• Strong organisational and operational management skills
  
• Ability to coordinate multiple projects and teams simultaneously
  
• Strong communication and problem-solving ability
  
• High level of attention to detail and accountability
  
• Proficiency with productivity and project management tools
  

• Oversee the day-to-day operations of the company
  
• Ensure internal processes are organised, efficient, and consistently followed
  
• Maintain clear operational systems for project tracking, approvals, and documentation
  
• Identify opportunities to improve efficiency and reduce operational bottlenecks
  

Project & Campaign Delivery

• Oversee the planning, assignment, and delivery of all client projects and campaigns
  
• Ensure timelines, deliverables, and responsibilities are clearly defined
  
• Monitor project progress and ensure work is delivered to agreed standards
  
• Coordinate internal teams, freelancers, and contractors involved in project delivery
  

Client Relationship Management

• Maintain strong relationships with existing clients
  
• Ensure clear communication between clients and the internal team
  
• Coordinate client updates, project reviews, and service follow-ups
  
• Address operational issues that may affect client satisfaction
  

Financial & Administrative Oversight

• Track invoices, payments, and outstanding receivables
  
• Follow up on pending payments to maintain healthy cash flow
  
• Monitor project costs and operational expenses
  
• Assist the Managing Director in maintaining financial discipline within the business