● Bachelor’s Degree or HND in Facilities Management, Business Administration, Engineering, or related field

● 4–6 years’ experience in quality assurance, audit, compliance, or performance management

● Experience within facilities management, real estate, or structured corporate environments preferred

● Proven experience in: ○ SOP development and enforcement ○ Audit processes and compliance tracking ○ Data analysis and performance reporting

1. SOP Governance & Compliance

● Ensure full implementation and adherence to all approved SOPs across departments

● Maintain centralized document control, including versioning, updates, and accessibility

● Enforce process standardization and eliminate operational inconsistencies

2. Audit & Compliance Management

● Plan and conduct quarterly process audits across all departments

● Evaluate SOP compliance and operational effectiveness

● Track audit findings and enforce timely closure of corrective actions

● Ensure audit readiness across all functions

3. Incident Management & Control

● Ensure 100% logging of all FM-related incidents on SmartCheck or approved platforms

● Monitor full incident lifecycle: reporting → tracking → resolution → closure

● Ensure incidents are resolved within defined SLA timelines

● Identify recurring issues and escalate systemic risks

● Generate incident trend analysis and performance reports

4. Data Validation & Impact Measurement

● Validate all departmental data submissions (SmartCheck, reports, dashboards)

● Ensure data accuracy, integrity, and alignment with defined KPIs

● Support consolidation of enterprise-level performance and impact reports

5. Performance Reporting

● Develop and maintain monthly and quarterly performance dashboards

● Conduct variance analysis (Target vs Actual) across key metrics

● Identify performance gaps and escalate to management

● Ensure timely submission of all reports

6. Continuous Improvement

● Identify operational inefficiencies and process gaps

● Drive and monitor implementation of improvement initiatives across departments

● Support a culture of accountability and performance optimization