Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
2 – 5 year’s experience in end-user technical support
CompTIA A+
Microsoft Certified Modern Desktop Administrator and Google Platforms.
ITIL Foundation (For service management environments)
Strong troubleshooting skills for laptops, desktops, printers, and scanners.
Hands-on experience with Windows OS installation, configuration, and maintenance.
Experience managing user accounts in Active Directory
Basic understanding of networking (LAN, Wi-Fi, DNS, VPN)

Responsibilities

Install, configure, and maintain end-user devices, including OS, deployment, system upgrades, and hardware troubleshooting.
Diagnose and resolve software, login, and Active Directory access issues.
Support network and shared printers, including driver configuration and scan-to-email/folder troubleshooting.
Provide first-line ERP support, resolving user access issues and transaction error while escalating system bugs when necessary (SAP and other Business Applications)
Manage user accounts, permissions, and email configuration (Google environment).
Log and resolve incidents through a helpdesk system, ensuring SLA compliance and user satisfaction.
Troubleshoot basic network connectivity issues including LAN, Wi-Fi, DNS, and VPN access

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Mid-level Information technology, software development, data jobs in Kano, Nigeria