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Mid-level Information technology, software development, data jobs in Ruiru, Kenya
7 jobs found
Green Com Enterprise Solutions LTD
Senior Infrastructure & Cybersecurity Engineer
Closed for applications
Expired
Posted: 23 Sep 2026
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NTT Limited
Network and Service Operations Centre Engineer
Closed for applications
Expired
Posted: 23 Sep 2026
Companies hiring now
Canonical, Google, International Rescue Committee (The IRC), Pycs, West Indian Ocean Cable Company ( WIOCC)Profession (Computers, software development and services, Mid-level)
Industry (Information technology, software development, data, Mid-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Data/Research,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Governmental,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Computers, software development and services)
© Fuzu Ltd
Canonical
Computers + 1 more
Support Engineering Manager
Description
The role entails
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages, English being primary one
- Excellent communication skills (verbal and written)
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Hands on experience with Canonical's products
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