About you:

• You have 7+ years of experience in operations, program management, or similar roles with regional or multi-country scope
  
• You have a strong track record of executing and scaling multi-market programs with measurable results
  
• You bring a strong analytical and commercial mindset, with experience managing metrics, budgets, and ROI-driven decisions
  
• You are an excellent stakeholder manager, with experience working with senior leadership across functions and geographies
  
• You demonstrate high ownership and are comfortable bringing structure to ambiguous, fast-paced environments
  
• You combine strategic thinking with a hands-on, execution-focused approach
  

• Drive end-to-end execution of Rider Operations programs across multiple markets, ensuring timely rollout and high-quality delivery
  
• Own regional KPIs including GMV contribution across verticals, rider engagement, retention, and B2G pipeline performance
  
• Translate global strategies into clear, structured execution plans tailored to local market dynamics
  
• Monitor performance, identify gaps, and take corrective actions to ensure targets are consistently met
  
• Prioritize initiatives and allocate resources toward the highest ROI opportunities, managing trade-offs across markets
  
• Act as the bridge between central and local teams by surfacing insights on regulatory risks, demand patterns, and operational challenges
  
• Contribute to program improvement by providing structured feedback and helping shape scalable frameworks and playbooks
  
• Collaborate closely with General Managers and cross-functional teams to ensure alignment, focus, and execution discipline
  
• Build and strengthen capabilities within local Rider Operations teams through best practice sharing and structured problem-solving