Get personalised job alerts directly to your inbox!
Sun King
Quality Assurance and Learning Assessor, Lagos (Nigeria)
Lagos
• Nigeria
Closed for applications
Top cities with open vacancies
Jobs in LagosCompanies hiring now
Sun KingProfession (Energy, utilities, environment, Mid-level)
Accounting, finance, banking, insurance,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,Human resources,Information technology, software development, data,Installation, maintenance, repair,Manufacturing, operations, quality,Media, communications, languages,Research, academy,Sales, marketing, promotion,Transportation, logistics, driving,
Industry (Manufacturing, operations, quality, Mid-level)
Seniority (Manufacturing, operations, quality, Energy, utilities, environment)
© Fuzu Ltd
Sun King
Energy + 2 more
Description
You might be a strong candidate if you
- Have 2-3 years as a Quality Assessor or Call Center personnel.
- Can Comfortably Speak both Hausa and Yoruba fluently
- Have a bachelor's Degree or its equivalent in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Work well with others and also have great people skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Good with Data.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
Responsibilities
Reporting
- Create reports that reflect agents' performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Data Oriented
- Assess agents’ interactions based on internal standards.
- Provide data on customer experience feedback and agent behavior.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.