• Bachelor's degree in hospitality management, Facility Management, or a related field.

• Professional certification/ membership of a relevant recognized professional body.
  

• Certifications in relevant areas in facilities management or related disciplines (e.g., CFM, FMP).

• Minimum 5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering
  

Strategic Planning & Development:

• Develop and implement the strategic direction for soft services operations, aligning with the overall operational objectives of the Directorate.

• Conduct market research and analyze industry trends to identify opportunities for service improvement and innovation.

• Develop and implement service level agreements (SLAs) with service providers, ensuring clear performance expectations and accountability.

• Establish and monitor key performance indicators (KPIs) to track service delivery performance and identify areas for improvement.

• Develop and maintain a comprehensive soft services budget, ensuring cost-effectiveness and resource optimization.

Quality Assurance & Improvement:

• Implement and maintain a robust quality assurance program for all soft services, ensuring compliance with international standards and best practices.

• Conduct regular audits and inspections to identify areas for improvement and address service deficiencies.

• Analyze customer feedback and service data to identify trends and implement continuous improvement initiatives.

• Develop and implement innovative solutions to enhance service quality and efficiency.

• Ensure the effective implementation of all quality improvement initiatives within the soft services department.

Operational Management:

• Oversee the day-to-day operations of all soft services, including housekeeping, laundry, pest control, waste management, security, reception, and landscaping.

• Ensure compliance with all relevant health and safety regulations, local legislation, and infection control guidelines.

• Monitor service delivery performance, address service failures promptly, and implement corrective and preventive actions.

• Coordinate with other departments within the Directorate to ensure seamless service delivery and operational efficiency.

• Manage service provider contracts, ensuring compliance with agreed-upon service levels and performance targets.

• Knowledge of relevant health and safety legislation.

• Experience with contract management and procurement.

• Ability to work independently and as part of a team