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Senior IT Assistant

Adjumani, Uganda

Salary range: Confidential | Contract type: Fixed term

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Job Summary

The incumbent will work under the direct supervision of a Senior Officer and the technical supervision of an ICT Officer at Sub/Branch/Regional office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom operators in the offices in the area of coverage. H/She has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the zone of operation to exchange information and to provide assistance.

Responsibilities

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.

• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem…to prevent faults occurring.

• Carry out missions for new installations and routine maintenance tours of ICT equipment.

• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

• Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.

• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.

• Add and remove users from the Networks.

• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

• Draft mails and memoranda on ICT matters.

• Assist in the drafting of technical documentation on radio equipment operating procedures

• Certify invoices and delivery notes and pass for payment.

• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.

• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.

• Carry out administrative duties, within the area of competence as assigned.

• Perform other duties as required

Job Requirements

Required education: Vocational school
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

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