Academic Qualifications:

Bachelor’s degree in business, Technology, Engineering, or a related field.

Professional Qualifications / Membership to professional bodies/ Publication:

Desirable - Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma).

Work Experience Required:

• Experience working in a risk, audit, or compliance-related function within a financial institution.
  
• Familiarity with QA frameworks, risk management principles, and internal audit methodologies.
  

Competencies:

• Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector.
  
• Strong understanding of banking operations processes, including branch and central functions.
  
• In-depth knowledge of regulatory requirements affecting banking operations.
  
• Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills.
  
• Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
  
• Strong teamwork culture.
  
• Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.
  

• Perform independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
  
• Analyze periodic quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
  
• Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
  
• Support audits and compliance assessments with quality assurance insights and documentation.
  
• Fostering a culture of quality and continuous improvement.