Experience & Competencies

• Minimum Bachelor's degree or Diploma
  
• High proficiency in MS office, excel in particular
  
• Understanding of regulatory requirements and its practical application
  
• Great rapport building and communication skills
  
• Strong problem solving, leadership skills, analytical and decision-making skills
  
• Minimum of 3 years’ experience of the insurance market
  
• 1-2 years Billing experience is desired
  

• Ability to organise, prioritise and manage workflow to meet individual and team production standards
  
• Attention to detail, with high level of accuracy
  
• Ability to work under pressure/own initiative
  
• Good analytical skills
  
• Excellent numeric skills
  
• Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
  

• Review and set up new groups for related products, premiums, benefits and enrolment.
  
• Review and bill clients in accordance with the agreed billing frequency.
  
• Engage with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
  
• Co-ordinate and maintain the individual portfolio, liaising with the Middle East and European finance teams
  
• Communicate with clients as necessary to ensure accuracy of information.
  
• Respond to client queries regarding eligibility and billing and liaise with Sales and Client Management Team as appropriate.
  
• Provide reports on invoicing, commissions, credit control to management as required.
  
• Follow up and report on outstanding premium payments in line with credit control procedures, liaising with Client Manager, Credit Controller and Legal Services as necessary.
  
• Ensure accurate and timely settlement of commission due.
  
• Maintain Africa market specific requirements ensuring they are adhered to.
  
• Identify potential improvements and make recommendations to Team Leader.
  
• Maintain accurate files for each client in respect of related products, coverage and contacts.