Strategic Responsibilities

Contribute as appropriate to the performance of Banking Services Division and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

1. Provide first level verification of documents for Banking Services Division

2. Review, records and sign the register for received documents.

3. Forward received documents to the units/sections for processing

4. File transactions documents for Banking Services Division

5. Perform document archival duties in the Division.

6. Records and dispatch General ledger vouchers to Finance Department

7. Deliver/transfer transaction files/vouchers to the Registry for safe storage and or General Ledger vouchers to Finance Department for reference.

8. Receive and store outward cheques presented by Clearing Section for archiving.

9. Retrieve documents paper/microfilm on request.

10. Generate a list of documents scheduled for disposal as per the Bank’s retention and disposal policy.

11. Prepare the annual for disposal of documents as per policy.

12. Request for restocking of first aid kit for the Division.

13. Issue and re-order stationery items.

14. Issue first aid to staff in the Division.

15. Replenish the first aid kit from the staff clinic.

16. Issue beverages and other consumables in the Division.

17. Input details or provide first level approval in the ERP System for requests of Office supplies in the Division.

18. Extract and share the daily customer account statements from T24 with the bank’s customers.

19. Extract and share customer account statements from T24 with investigating agencies. (EACC)

20. Extract and share customer legacy account statements from EDW.

21. Input details or provide first level approval in the ERP System for procurement of goods/works/services for Banking Services Division.

22. Report general maintenance issue to GSD maintenance issues in the Division to DPLS.

23. Follow up with GSD to facilitate effective housekeeping.

24. Support bank branches/Centres on Document management.

25. Continuously update the Divisions keys register.

26. Coordinate the biometric access of staff and others into the Division.

27. Coordinate support staff activities in the Division.

28. Resolve customer queries and make decisions in marginal risk situations.

29. Comply with operational, security and control policies/ procedures, preventing fraud and loss to the Bank.

30. Follow up on procurement matters.

31. Liaison between the division and GSD

32. Liaison between the division and ITD

33. Audit tellers cash balances at the close of business.

34. Perform any other duties & responsibilities assigned by Banking Services Management.