Required Qualifications and Experience Applicants should possess:

• A Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
  
• Demonstrated experience providing ICT support and consultancy services.
  
• Strong knowledge of computer hardware, software, networking, cybersecurity and server administration.
  
• Experience troubleshooting and resolving technical issues in organizational environments.
  
• Knowledge of cloud-based services and backup systems.
  
• Strong analytical and problem-solving skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to work independently and respond effectively to user needs.
  
• Professional certifications in relevant ICT disciplines will be an added advantage.
  

Server Administration

• Manage and maintain organizational servers and related infrastructure.
  
• Monitor server performance, availability and storage capacity. Install and manage software updates, security patches and system upgrades.
  
• Perform server recovery procedures when necessary.
  
• Monitor and test data backup systems to ensure business continuity.
  

Network Management

• Manage and optimize network performance and internet connectivity.
  
• Monitor network capacity, security and reliability.
  
• Support network configuration and administration.
  
• Provide recommendations for network improvements and enhanced security.
  
• Support the installation and configuration of network equipment and devices.
  

Systems Security

• Monitor and maintain organizational cybersecurity measures.
  
• Review firewall logs and security alerts.
  
• Ensure security software is updated and functioning effectively.
  
• Investigate and respond to suspicious activities and system vulnerabilities.
  
• User Support and Maintenance
  

User Support and Maintenance

• Provide technical support to staff on hardware, software and connectivity issues.
  
• Diagnose and resolve ICT-related problems in a timely manner.
  
• Support installation, configuration and maintenance of user devices and software.
  
• Provide guidance on best practices for the use of organizational ICT resources.
  

Data Backup and Recovery

• Ensure regular backup of organizational data and systems.
  
• Conduct periodic backup verification and recovery tests.
  
• Support cloud-based and on-premises backup solutions.
  

Email and User Account Administration

• Manage user accounts, permissions and access rights.
  
• Create, modify and deactivate user accounts as required.
  
• Administer organizational email services and mailboxes.
  
• Support password management and enforcement of access control policies.
  

Monitoring and Reporting

• Monitor system logs and cloud services for performance and reliability.
  
• Maintain documentation of ICT assets, configurations and changes.
  
• Submit periodic reports on work undertaken, system status and recommendations.
  
• Provide prompt support for critical system failures and emergencies.
  

Procurement Support

• Provide technical advice during procurement of ICT equipment and services.
  
• Support installation, testing and commissioning of new ICT equipment.