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Madison Insurance Group
Banking + 2 more
Description
Skills and Competencies Required
- Excellent communication and interpersonal skills;
- Excellent planning and organization skills;
- Ability to work under pressure;
- Excellent problem solving and decision-making skills;
- Knowledgeable with industry’s rules and regulations; and
- Results driven and customer focused
- Understanding of the insurance industry, particularly the area they work in, such as fire, life, accident or marine insurance
- Understanding of relevant laws
Knowledge & Work Experience
- Minimum 1-year work experience in claims handling, underwriting experience is an added advantage
Academic and Professional Qualifications required
- Degree in Actuarial Science/Statistics or Business-Related field
- Diploma in Insurance (IIK) or ongoing
Responsibilities
- Initial reserving of new claims.
- Analyse claims and decide whether they are covered by policy.
- Make recommendations for the settlement of claims.
- Inform clients if claims are accepted and how they will be allocated.
- Analysing and authenticating service provider’s reports/ recommendations and preparing repair authority letters to garages as well as preparing courtesy car letters.
- Appointment of Loss adjusters and investigators to investigate suspicious claims within stipulated timelines.
- Issuing of discharge vouchers for approved offers and letter of offers.
- Checking claims payment vouchers and dispatching the same as well as reviewing of files after payment is done.
- Make sure all enquiries and payments are dealt with quickly.
- Process service provider payments.
- Third party recoveries
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