Education

• Bachelor’s degree in Business, Technology, or related field
  
• MBA or equivalent executive qualification (preferred)
  

Experience

• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
  
• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
  
• Experience with AI-enabled services or digital transformation (highly preferred)
  

Strategic Leadership & Business Growth

• Define and execute the global growth strategy for INUA Nexus (GBS)
  
• Own and deliver multi-million-dollar revenue targets
  
• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
  
• Secure high-value enterprise and government contracts
  
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
  

P&L Ownership & Financial Performance

• Own full Profit & Loss (P&L) for INUA Nexus
  
• Drive revenue growth, margin expansion, and cost optimization
  
• Develop and manage annual budgets, forecasts, and financial plans
  
• Ensure sustainable and scalable business performance
  

Global Service Delivery Excellence

• Oversee end-to-end service delivery operations across all GBS verticals
  
• Ensure SLA adherence, quality assurance, and client satisfaction
  
• Implement AI-driven delivery models and automation frameworks
  
• Drive continuous improvement in efficiency, productivity, and service quality
  

Operational Scale & Infrastructure Development

• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
  
• Scale workforce from hundreds to thousands of employees
  
• Design and implement a standardized global GBS operating model
  
• Optimize resource allocation and operational efficiency
  

Talent & Workforce Strategy

• Build and lead a high-performing, globally competitive workforce
  
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
  
• Champion impact sourcing and youth employment initiatives
  
• Develop leadership capability across all levels of the organization
  

AI Integration & Innovation

• Embed AI and automation into all service delivery functions
  
• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
  
• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
  

Governance, Risk & Compliance

• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
  
• Maintain audit-ready operations and enterprise-grade security practices
  
• Oversee risk management and regulatory compliance