Role/person specification

Qualification

• A Business-related Degree from a recognized university.
  
• COP qualification, Diploma in Insurance, LOMA or progress in ACII qualification
  

Preferred Experience

• Insurance Broker/ Sales experience in dealing with corporate insurances and relationships
  

Knowledge and Skills

• Exposure to Corporate business and strong relationship management skills
  
• Knowledge of insurance business (claims management & underwriting), products and processes.
  
• Presentation skills and expertise in proposals presentation experience
  
• Exposure to governance, control and risk management
  
• Proven ability to effectively work across teams
  

Behavioral Competencies

• Passionate Drive for results
  
• Service Excellence
  
• Planning and Organizing
  
• Accuracy and attention to detail
  
• Problem Solving skills
  
• Time Management
  
• Communication skills
  

Business Development: 70%:

• Responsible for the achievement of the Commercial Banking revenue targets
  
• Support the Commercial Banking teams to ensure that insurance business is done on time, and through ABIAL
  
• Support the Commercial banking team and RMs to ensure that NTB insurance requirements are sourced and placed with the approved underwriters, underwriter through ABIAL
  
• Support and work with Trade Finance team to ensure that all Letters of Credit customers are provided with marine cover through ABIAL and the same is embedded in the process
  
• Joint customer visits with RMs to understand insurance needs and tailor customer led
  
• Attend Commercial Banking sales connect sessions to report on insurance Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
  
• Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
  
• Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers activities to position the same
  
• Servicing Commercial Banking customers and ensuring the TATs with customers are adhered to
  
• Monitoring and evaluation business strategies set
  
• Obtain Approval of all sales related expenses
  
• Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
  
• Quarterly business review meetings with Insurance partners to discuss business activities
  
• Identifying cross and up sale opportunities and track performance
  
• Work with the Business Development manager -BB and CIB to ensure delivery strategies are properly documented and monitored.
  
• Responsible for call reports on customer visits.
  
• Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
  
• Work with partners to ensure Commercial Banking customers receive bespoke solutions and service
  

Rigor/compliance: 5%:

• Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
  
• Ensures review and escalation if required of Sales administrative issues.
  
• Responsible for compliance with business procedure manuals
  
• Ensuring all claims are reported, tracked and resolved as per SLA by COE
  
• Ensure compliance with Snap checks process and internal audit
  

People management: 15%:

• Managing relationships with Commercial Banking colleagues to drive business
  
• Dealing with outlets and operations center to ensure full understanding of the insurance process & procedures
  
• Motivation of relationship managers through agreed programs
  
• Ensure the team is achieving the desired
  

Premium Collection and policy administration. 10%:

• Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurers
  
• Provide management reports on premium collection status of all sales done on a weekly basis
  
• Manage all aspects of premium refunds raised by sales teams
  
• Ensure all premium is receipted as received with partner insurer in liaison with Head office- Bancassurance teams