Majid Al Futtaim
E-Commerce Operations Associate (Nairobi Region)
Nairobi • Kenya
Majid Al Futtaim
E-Commerce Operations Associate (Coast Region)
Nairobi • Kenya
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Smollan
GA Trade Development Representative - Safaricom (Kenya)
Nairobi • Kenya
Closed for applications
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Jobs in NairobiProfession (Retail, wholesale, FMCG, Mid-level)
Industry (Business, strategic management, Mid-level)
Aeronautics,Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Construction, renovation, maintenance,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Governmental,Health care, medical,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management, Retail, wholesale, FMCG)
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Majid Al Futtaim
Retail + 2 more
Description
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 2 - 4 years experience in e-commerce fulfillment, warehouse operations, or retail .
- Proven supervisory or team leadership experience , with the ability to manage frontline teams in a high-volume setting.
- Strong understanding of inventory management principles, stock control, and warehouse processes (receiving, picking, packing, dispatch).
- Proficiency in Microsoft Excel and reporting tools, with the ability to analyze performance data and generate operational insights.
- Strong leadership, communication, and stakeholder coordination skills across operations, logistics, and customer service teams.
Responsibilities
- Supervise and coordinate team leaders and fulfillment staff to ensure smooth daily e-commerce operations.
- Oversee end-to-end order fulfillment including picking, packing, labeling, and dispatch processes.
- Monitor team performance and productivity against set KPIs such as pick rate, on time handover & delivery.
- Coordinate workflow between store operations, logistics, and customer service teams to ensure timely order delivery.
- Enforce compliance with operational procedures, safety standards, and quality control requirements.
- Train, coach, and support team leaders and staff to improve efficiency and performance.
- Prepare operational reports and escalate issues related to delays, stock variances, or system errors to management.
- Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
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