Jamii Telecommunications
Account Manager
Nairobi
• Kenya
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Profession (Telecommunications, Mid-level)
Accounting, finance, banking, insurance,Business, strategic management,Customer support, client care,Human resources,Information technology, software development, data,Manufacturing, operations, quality,Project, program management,Sales, marketing, promotion,Telecommunications,Transportation, logistics, driving,
Industry (Business, strategic management, Mid-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management, Telecommunications)
© Fuzu Ltd
Jamii Telecommunications
Telecommunications
Description
Requirements
- Bachelor’s degree in business, Marketing, Telecommunications or any other related field.
- Proven 4 - 5 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- Proficiency in CRM software and Microsoft office
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
- Ability to understand technical concepts and translate them into business solutions
- Analytical skills with a proactive approach to problem-solving.
- Brand Ownership and integrity is key; high level of customer focus and a commitment to delivering results
- Proven track record managing clients’ relationships and achieving sales targets
Responsibilities
- Developing strong relationships with customers, connecting with key business executives, and stakeholders;
- Act as a primary point of contact for clients, helping them achieve their objectives by providing tailored solutions and services;
- Build and maintain strong, long-lasting relationships with key decision makers;
- Identify and pursue new sales opportunities within existing accounts and beyond;
- Monitor accounts’ health and ensure customer satisfaction through regular check-ins;
- Resolve client issues and complaints promptly to improve customer experience and retention;
- Negotiate and contract, close and manage service agreements including conducting regular customer reviews with customers to assess service delivery and propose improvements;
- Ensure timely and successful delivery of solutions according to customers’ needs and objectives;
- Provide regular reports on account performance, sales activities, pipelines and forecast to management;
- Analyse market trends, customer needs and competitors’ offerings to stay competitive;
- Take the lead in tendering and tender management for both technical and financial proposal and proactively follow up;
- Stay updated on the JTL’s services, products, and solutions;
- Understand industry trends and emerging technologies;
- Assist with challenging client requests or issue escalations as needed;
- Keep clients satisfied and engaged with our products and services in the long run.
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