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Profession (Telecommunications)
Accounting, finance, banking, insurance,Business, strategic management,Customer support, client care,Human resources,Information technology, software development, data,Manufacturing, operations, quality,Project, program management,Research, academy,Sales, marketing, promotion,Telecommunications,Transportation, logistics, driving,
Industry (Business, strategic management)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Governmental,Health care, medical,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management, Telecommunications)
© Fuzu Ltd
Jamii Telecommunications
Telecommunications
Description
Requirements
- Bachelor’s degree in business, Marketing, Telecommunications or any other related field.
- Proven 4 - 5 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- Proficiency in CRM software and Microsoft office
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
- Ability to understand technical concepts and translate them into business solutions
- Analytical skills with a proactive approach to problem-solving.
- Brand Ownership and integrity is key; high level of customer focus and a commitment to delivering results
- Proven track record managing clients’ relationships and achieving sales targets
Responsibilities
- Developing strong relationships with customers, connecting with key business executives, and stakeholders;
- Act as a primary point of contact for clients, helping them achieve their objectives by providing tailored solutions and services;
- Build and maintain strong, long-lasting relationships with key decision makers;
- Identify and pursue new sales opportunities within existing accounts and beyond;
- Monitor accounts’ health and ensure customer satisfaction through regular check-ins;
- Resolve client issues and complaints promptly to improve customer experience and retention;
- Negotiate and contract, close and manage service agreements including conducting regular customer reviews with customers to assess service delivery and propose improvements;
- Ensure timely and successful delivery of solutions according to customers’ needs and objectives;
- Provide regular reports on account performance, sales activities, pipelines and forecast to management;
- Analyse market trends, customer needs and competitors’ offerings to stay competitive;
- Take the lead in tendering and tender management for both technical and financial proposal and proactively follow up;
- Stay updated on the JTL’s services, products, and solutions;
- Understand industry trends and emerging technologies;
- Assist with challenging client requests or issue escalations as needed;
- Keep clients satisfied and engaged with our products and services in the long run.
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