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Entry and Basic-level Information technology, software development, data jobs in Ngong, Kenya
18 jobs found
Rift Valley Institute of Business Studies (RVIBS)
Intern - Computer Science – Software Development
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African Leadership X (ALX) , Canonical, Meru University of Science and Technology, Takataka Solutions, World Agroforestry Centre (ICRAF)Profession (Entry and Basic-level)
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Seniority (Information technology, software development, data)
© Fuzu Ltd
Riana Group of Companies
Computers + 1 more
Description
Minimum Requirements And Competencies
- Diploma or degree in Business Administration, Engineering, or a related field.
- 1-2 years of experience in a coordination, sales support, or customer service role experience in a technical, security, or service industry is an added advantage.
- Proficient in Microsoft Excel and Word; familiarity with CRM or quotation software is an advantage.
- Strong organizational skills with the ability to manage multiple quotations and follow-ups simultaneously.
- Good written communication skills, with the ability to draft clear and professional client correspondence.
- A proactive, detail-oriented approach with the foresight to flag issues before they become delays.
Key Responsibilities/ Accountabilities
Key Responsibilities
- Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call-outs.
- Track quotations through to client approval, following up proactively with clients on outstanding or pending quotes.
- Work closely with the Support Coordinator to ensure preventive maintenance (PM) schedules are kept up to date and PM visits are planned and executed on time.
- Ensure that any items flagged for replacement or repair are resolved and closed out before the next scheduled PM visit.
- Provide backup client communication including responding to service-related emails.
- Maintain accurate, up-to-date records of quotations, approvals, and PM scheduling status.
- Liaise with the presales and support teams to gather accurate information needed to prepare quotations.
- Assist the presales team in preparing commercial quotations for project-related activities, in addition to after-sales quoting.
- Support the wider Support Department with coordination and administrative tasks as needed to keep after-sales service delivery running smoothly.
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