Consolidated Bank of Kenya
ICT Officer -Business Systems & Applications
Nairobi • Kenya
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Seniority (Information technology, software development, data)
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Consolidated Bank of Kenya
Banking + 2 more
Description
Qualifications and Competencies
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field from a recognized institution.
- Relevant professional certifications in systems administration, databases, ERP systems, business applications, or related ICT fields will be an added advantage.
- At least three (3) years relevant work experience in ICT systems support, business applications management, or related field, preferably in the banking or financial services sector.
- Demonstrated knowledge
Responsibilities
- Supporting the administration, maintenance, and optimization of the Bank’s business systems and application platforms.
- Monitoring system performance and ensuring availability, reliability, and efficiency of applications.
- Providing first-line and second-line support to users on business systems and applicationrelated issues.
- Coordinating troubleshooting, diagnosis, and resolution of application incidents and system errors.
- Participating in implementation, upgrade, testing, and rollout of new systems and application enhancements.
- Supporting integration of business applications with other internal and external systems.
- Conducting user acceptance testing (UAT) and preparing system documentation, user manuals, and technical reports.
- Managing application user accounts, access rights, and permissions in line with security policies and segregation of duties requirements.
- Liaising with vendors, service providers, and internal stakeholders on application support and maintenance matters.
- Assisting in database management, data integrity checks, and generation of operational reports.
- Supporting business continuity and disaster recovery processes for business applications and systems.
- Monitoring compliance with ICT policies, standards, and regulatory requirements relating to systems and applications.
- Conducting end-user training and awareness on system usage and application functionality.
- Identifying opportunities for automation, process improvement, and digital transformation within the Bank.
- Maintaining proper documentation of system configurations, change requests, and incident resolutions
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