Job Specifications

Academic:

• Bachelor’s Degree in either Computer Science/Telecommunication Engineering or Electrical & Electronics Engineering or in a relevant field
  
• A Master’s degree and professional qualifications will be added advantage
  

Professional:

• Certifications in Project Management/Human-centered design thinking
  
• Technology and experience DevOps is desirable
  
• Enterprise architecture certification.
  

Desired work experience:

• At least 6+ years’ work experience in design/implementation/deployment of business solutions in a Service Provider environment for personal and corporate clients
  
• Experience in IT solution architecture, development of APIs on Enterprise service bus (ESB).
  
• Experience on systems Core Banking Systems and integrations to Mobile money transfer, USSD / SMS, Omni Channel, Internet Banking, ERP, CRM and other systems in a financial services ecosystem a MUST.
  
• Proven track record for delivery of large scale, complex projects delivering IT/Telco/financial customer solutions; demonstrable leadership skills and organizational experience
  
• Work experience in start-up/Fintech/telco/tech firm or financial services is desired
  
• Experience in open source UI software tools – Figma, terraform or equivalent is desired
  
• Demonstrated Experience in agile delivery and Human-centered design thinking is desirable
  
• Solid grasp of design patterns and principles, particularly Object-Oriented Design (OOD), Service-Oriented Architecture (SOA), Micro service Architecture (MSA) and Event-Driven Architecture (EDA).
  
• Excellent software development skills Java, Spring framework, JBoss, WebSphere Application Server, C#, Oracle databases, DevOps, SOA / ESB, Cloud based solutions (AWS, Azure or Google) Android, REST, XML / RPC, CORBA,,ISO 8583 Business process management (BPM), Active MQ, Kannel
  

Business Growth 25%

• Analyse and recommend best-in-class technology solutions to support balance sheet growth, customer acquisition, product utilisation, and retention.
  
• Lead the organisation’s innovation agenda for customer acquisition and balance sheet growth.
  
• Craft solutions enabling efficient use of Retail Digital solutions; manage POC, Proof of Value, and benchmarking engagements.
  
• Participate in pre-sales by supporting opportunity qualification using customer business and technical requirements.
  
• Analyse business processes and translate requirements into functional and non-functional specifications for cross-functional teams.
  
• Support development and implementation of business cases.
  

Solution Architect Development 30%

• Translate business requirements into solution architecture; deliver solutions aligned to standards and design specifications.
  
• Lead design, specification, and selection of solutions considering functionality, data, security, integration, infrastructure, and performance.
  
• Identify, evaluate, validate, and document customer requirements; map to business processes and architectures.
  
• Integrate all architectural components and communicate across teams from development tools to high-level system design.
  
• Build customer relationships, provide technical guidance, and identify new opportunities.
  
• Conduct requirement-gathering through workshops, surveys, site visits, and use cases.
  
• Research and develop IT best practices and trends in payments, technology, and business.
  

Project Management 20%

• Manage project budgets and lead preparation of business cases and project charters.
  
• Define scope, requirements, and success metrics per project.
  
• Support Retail Automation Program and testing via User Requirement Specifications.
  
• Lead cross-functional teams to deliver digital channels and enhancements.
  
• Provide leadership in testing and testing teams.
  
• Lead project meetings including sprint planning and reviews.
  
• Support project pipeline, prioritisation, and client engagements.
  
• Lead partner engagements with vendors and third parties.
  

Internal Controls, Processes & Procedures 10%

• Ensure compliance with standards and regulations.
  
• Establish quality assurance standards and best practices.
  
• Track implementation progress and define SLAs and monitoring mechanisms.
  
• Act as SME; prepare process and training documentation.
  
• Support L&D with training content.
  

Customer Experience 15%

• Use research and benchmarking to improve CX and loyalty metrics (NPS, product stickiness).
  
• Continuously optimise customer journeys and digital solution design.