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Healthy U
Applications Support Officer
Nairobi
• Kenya
Closed for applications
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Healthy UProfession (Retail, wholesale, FMCG)
Industry (Information technology, software development, data)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Data/Research,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Retail, wholesale, FMCG)
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Healthy U
Retail + 2 more
Description
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in IT, Computer Science, Business, Finance or related field
- 3 to 5 years’ experience in SAP Application Support or ERP or application support roles
- Strong working knowledge of SAP ECC and or SAP S4HANA
- Retail or multi branch experience and SAP certification are added advantages
Method of Application
Email your CV and Cover Letter, with “JOB TITLE” as the subject line.
Responsibilities
- Provide first and second level support across SAP modules (FI/CO, MM, SD, PP, HCM) and related business applications
- Resolve incidents and service requests within agreed SLAs, troubleshooting application, transaction and process issues
- Support upgrades, deployments, integrations and UAT, including documentation and business sign offs
- Support master data integrity, reporting and reconciliations, and maintain SOPs and user guides
- Train users, support internal controls, and manage vendor SLAs and escalations
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