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Profession (Telecommunications)
Industry (Information technology, software development, data)
Seniority (Information technology, software development, data, Telecommunications)
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SAFARICOM
Telecommunications
Description
Qualifications
- Degree in Electrical, Electronics, Telecommunication Engineering, computer science, IT or any technical related field
- 3 years’ experience in telecommunication with hands–on experience in Radio Network planning.
- Strong knowledge of 2G, 3G, 4G, and 5G technologies, protocols, and optimization techniques.
- Experience with AI/ML-based optimization tools and techniques.
- Proficiency in using optimization tools such as TEMS, Actix, Atoll, MySQL, M2000, NetAct, Advanced Excel, Erlang-B etc.
- Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
- Thorough knowledge in traffic modeling, coverage and capacity forecasting& management. Knowledge of Core access planning, Paging and LAC dimensioning.
- Knowledge of regulatory requirements and industry standards related to radio networks.
Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
- Plan, implement, and optimize radio network parameters to ensure optimal performance and capacity.
- Conduct deep dive analysis of network performance metrics (e.g., RSRP, RSRQ, SINR, throughput, drop rates, handover success rates) to identify and resolve issues.
- Drive assigned cluster optimization efforts to improve network quality and customer experience in targeted areas.
- Implement advanced optimization techniques, including antenna tilting, power adjustments, and frequency planning.
- Monitor and analyse network performance trends to proactively address potential issues before they impact customers.
- Work closely with commercial teams to align network optimization efforts with business objectives, such as revenue growth, customer retention, and market expansion.
- Provide technical insights and recommendations to support marketing campaigns, product launches, and customer experience initiatives.
- Collaborate on customer complaint resolution by identifying and addressing network-related issues impacting customer satisfaction.
- Drive initiatives to enhance end-user experience by improving key metrics such as call setup success rate (CSSR), dropped call rate (DCR), and data throughput.
- Conduct root cause analysis of customer complaints related to network performance and implement corrective actions.
- Ensure the network delivers consistent and reliable performance during peak usage periods and special events.
- Develop and execute a comprehensive radio optimization strategy aligned with the company’s mission and vision.
- Set and achieve ambitious performance targets, ensuring the network meets or exceeds industry benchmarks.
- Monitor and report on progress toward goals, providing regular updates to senior management.
- Stay abreast of emerging technologies and industry trends in radio access networks (RAN) and optimization techniques.
- Drive the adoption of innovative solutions, such as AI/ML-based optimization tools, to enhance network performance.
- Collaborate with vendors and partners to evaluate and implement new technologies and features.
- Prepare detailed reports on network performance, optimization activities, and key achievements.
- Use data-driven insights to identify opportunities for improvement and prioritize optimization efforts.
- Present findings and recommendations to senior leadership and stakeholders.
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