Hostess

The primary role of the position is to maintain the highest standards of cleanliness, aesthetic appeal, and hygiene in guest rooms and public areas, ensuring a comfortable and welcoming environment that enhances the guest experience and upholds the establishment’s reputation.

Requirements & Qualifications

Level of Education

• Atleast Secondary School Education (KCSE)

Specialized training/professional qualification

• Atleast Certificate in Housekeeping and Laundry.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene standards.

• Must have good Planning and organization skills.

• Must be a team player.

Responsibilities

1. Cleaning of guest rooms, meeting rooms, offices, cloakrooms and public areas as may be directed.

2. Assist in the reception as porters to incoming and outgoing guests.

3. Ensure the comfort of in-house guests and promote the security of guest property within the establishment.

4. Ensure the safekeeping and proper maintenance of work equipment and materials assigned for facilitating the performance of duties in the department.

5. Coordinate with the laundry department in efficient exchange of clean for dirty linen to and from rooms this includes guest clothing and rooms linen.

6. Ensure the security of keys within his/her custody.

7. Ensure safety and hygiene standards are maintained when performing cleaning services in all areas whilst adhering to cost.

8. Maintain control of linen rooms, store rooms, and ensure adequate security and supply.

9. Set up room/facilities for conferences, workshops and seminars.

10. Be responsible for the proper scheduling of the laundry department, keeping in mind the forecast and daily occupancy.

11. Observe standardized procedures in performing actual cleaning of all linen i.e. rooms and restaurant linen, guest cloths and staff uniforms within the establishment.

12. Maintain clean well stocked linen shelves and ensure effective adequate supply of clean linen to all hotel outlets in time.

13. Maintain up to date records of daily linen circulation.

14. Receive, sort and process all guest laundry and ensure billing of all items received laundered, packaged and delivered to guest rooms in good condition.

15. Implement fully the Jumuia resorts Strategic plan and SOPs

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