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Cigna
CLOSEDCustomer Service Representative Portuguese Speaker
Nairobi, Kenya
Closing: Apr 28, 2024
This position has expiredPublished: Apr 19, 2024 (10 days ago)
Job Requirements
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Job Summary
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Qualifications
- Bachelor’s degree in Business and/or Hospitality Management;
- Minimum of 2 years experience as a Spa Manager within a 5-star luxury Spa;
- Ability to connect effectively across diverse cultures;
- Outstanding grooming and communication skills;
- A service-oriented mindset focused on exceeding guest expectations;
- Organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required.
- Excellent communication skills and proficiency in the English language, Swahili is a plus.
- In-depth knowledge of spa therapy.
- Strong financial acumen.
- Must possess the desire to lead a world-class spa team.
- Should possess knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
- Working knowledge of Microsoft Office is an asset.
- Must enjoy shift work and be able to work evenings, weekends and holidays
Responsibilities
Qualifications
- Bachelor’s degree in Business and/or Hospitality Management;
- Minimum of 2 years experience as a Spa Manager within a 5-star luxury Spa;
- Ability to connect effectively across diverse cultures;
- Outstanding grooming and communication skills;
- A service-oriented mindset focused on exceeding guest expectations;
- Organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required.
- Excellent communication skills and proficiency in the English language, Swahili is a plus.
- In-depth knowledge of spa therapy.
- Strong financial acumen.
- Must possess the desire to lead a world-class spa team.
- Should possess knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
- Working knowledge of Microsoft Office is an asset.
- Must enjoy shift work and be able to work evenings, weekends and holidays
Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :
- Establish, direct and maintain the standards of Spa’s etiquette and service in all interactions with guests and employees.
- Consistency and understanding when implementing Spa’s business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative.
- Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial and marketing opportunities are maximized.
- Hire, train, and manage team members to be accountable for their actions and to be conversant in the business objectives.
- Monitor activities and issues daily. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa and competitive spas.
- Set the example by using proper etiquette and professionalism at all times.
- Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour, and to direct effectively.
- Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned.
- Assist team members where needed in all aspects of the business operation.
- Practice methods, which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.
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