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Service Advisor - Car Care

Closing: Apr 3, 2024

This position has expired

Published: Mar 28, 2024 (22 days ago)

Job Requirements

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Job Summary

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Requirements:

The successful candidate should:

  • Have a diploma in accounting or customer service or equivalent.
  • Relevant experience in the automotive industry.
  • High level of accuracy and speed.
  • Be a good team player and an effective communicator.
  • Be a problem solver.
  • Have great customer service skills.


Responsibilities

Requirements:

The successful candidate should:

  • Have a diploma in accounting or customer service or equivalent.
  • Relevant experience in the automotive industry.
  • High level of accuracy and speed.
  • Be a good team player and an effective communicator.
  • Be a problem solver.
  • Have great customer service skills.


  • Understand customer needs and coordinate with the internal team to ensure customer requests are fulfilled.
    • Result: Complete data about the car and the customer enables the team to fully meet customer expectations.
  • Schedule bookings for maintenance, servicing, or diagnostic inspection for our customers.
    • Result: All customer requests are scheduled with full information in the CRM.
  • Receive all customers and ensure they check in and check out properly.
    • Result: All cars received for service in our garage have duly filled check-in and checkout forms filed.
  • Use knowledge of our services to sell to past and current customers.
    • Result: Existing customers return for additional services; make referrals to new customers.
  • Consult with Technicians regarding necessary repairs and possible alternatives, and relay the information to customers. Additionally, liaise with the parts consultant and workshop supervisor to ensure timely parts ordering.
    • Result: Service advisor is fully informed on repairs, and the right parts are sourced timely.
  • Ensure all customers receive timely updates on their car's status through phone calls, messages, and emails.
    • Result: Customers are informed about the work being done, confident in our ability, and follow-ups are done post-repairs for job satisfaction.
  • Facilitate all inbound payments from clients, providing quotations and invoices and following up with the finance team for confirmation.
    • Result: All customer accounts are settled within required timeframes, and quotations meet both customer needs and Peach business interests.
  • Ensure proper and accurate documentation and record-keeping.
    • Result: Complete records and documentation on all cars and customers filed physically and digitally.
  • Track and update all customer information on various team trackers such as CRM and Main Business tracker.
    • Result: All customer and car information recorded in CRM, car care business tracker, Google Drive, and hard copy filing system.
  • Assist Peach Technicians in keeping inventory of car care tools, standing in for Parts Consultant and managing tool and consumables inventory.


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