Service Advisor - Car Care

Requirements:

The successful candidate should:

• Have a diploma in accounting or customer service or equivalent.
  
• Relevant experience in the automotive industry.
  
• High level of accuracy and speed.
  
• Be a good team player and an effective communicator.
  
• Be a problem solver.
  
• Have great customer service skills.
  

Requirements:

The successful candidate should:

• Have a diploma in accounting or customer service or equivalent.
  
• Relevant experience in the automotive industry.
  
• High level of accuracy and speed.
  
• Be a good team player and an effective communicator.
  
• Be a problem solver.
  
• Have great customer service skills.
  

• Understand customer needs and coordinate with the internal team to ensure customer requests are fulfilled.
  • Result: Complete data about the car and the customer enables the team to fully meet customer expectations.
    
• Schedule bookings for maintenance, servicing, or diagnostic inspection for our customers.
  • Result: All customer requests are scheduled with full information in the CRM.
    
• Receive all customers and ensure they check in and check out properly.
  • Result: All cars received for service in our garage have duly filled check-in and checkout forms filed.
    
• Use knowledge of our services to sell to past and current customers.
  • Result: Existing customers return for additional services; make referrals to new customers.
    
• Consult with Technicians regarding necessary repairs and possible alternatives, and relay the information to customers. Additionally, liaise with the parts consultant and workshop supervisor to ensure timely parts ordering.
  • Result: Service advisor is fully informed on repairs, and the right parts are sourced timely.
    
• Ensure all customers receive timely updates on their car's status through phone calls, messages, and emails.
  • Result: Customers are informed about the work being done, confident in our ability, and follow-ups are done post-repairs for job satisfaction.
    
• Facilitate all inbound payments from clients, providing quotations and invoices and following up with the finance team for confirmation.
  • Result: All customer accounts are settled within required timeframes, and quotations meet both customer needs and Peach business interests.
    
• Ensure proper and accurate documentation and record-keeping.
  • Result: Complete records and documentation on all cars and customers filed physically and digitally.
    
• Track and update all customer information on various team trackers such as CRM and Main Business tracker.
  • Result: All customer and car information recorded in CRM, car care business tracker, Google Drive, and hard copy filing system.
    
• Assist Peach Technicians in keeping inventory of car care tools, standing in for Parts Consultant and managing tool and consumables inventory.