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Customer support, client care jobs in Nairobi, Kenya
2 jobs found
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Teleperformance
Customer Service Representatives - Call Centre Operations
2 months left to apply
Posted: 30 Sep 2026
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Jobs in NairobiProfession (Consulting, business support, auditing)
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Industry (Customer support, client care)
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Seniority (Customer support, client care, Consulting, business support, auditing)
© Fuzu Ltd
CCI Global
Consulting + 2 more
Customer Care Agents
Description
Location: Nairobi, Kenya (On-site)
Employment Type: Full-time
Shift Pattern: Rotational shifts (includes weekends and public holidays)
Experience Level: Entry-level / Fresh Graduates are welcome to apply
Why Join CCI Global?
At CCI Global, we don't just offer jobs, we build careers. As Africa's leading BPO, we connect world-class brands with exceptional talent in Kenya. When you join our team, you get access to industry-leading training, performance-based incentives, and clear promotion pathways into leadership.
What You’ll Do
As a Customer Care Agent, you are the first point of contact for international brands. You will deliver great customer experiences across voice, chat, email, and social media channels.
Help & Support: Answer incoming customer inquiries and resolve issues on the first contact whenever possible.
Problem Solve: Use client tools, scripts, and CRM platforms to accurately record and troubleshoot issues.
Deliver Quality: Meet simple daily quality standards for customer satisfaction (CSAT) and handle times.
Keep Growing: Engage in continuous paid training, coaching, and team-building sessions to sharpen your skills.
What We Are Looking For
We hire for attitude and train for skill. You don't need years of BPO experience to succeed here.
Education: KCSE Certificate minimum (Diploma or Degree is a plus).
Communication: Excellent spoken and written English with a clear, confident tone and great active listening skills.
Tech Savvy: Comfortable using computers, typing accurately, and navigating CRM systems.
Resilience: A calm, empathetic mindset when handling challenging or angry customers.
Flexibility: Readiness to work flexible rotational shifts (including night shifts, weekends, and holidays).
Experience: 0–2 years in customer service, retail, or hospitality (Fresh graduates are strongly encouraged to apply).
How to Apply
Ready to kickstart your customer service career? Apply directly via Fuzu.
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