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Seniority (Customer support, client care, Restaurant, hospitality, travel)
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Movenpick
Restaurant + 2 more
Description
Qualifications
- Proficiency in Opera
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- At least 1 year experience working on a similar role.
- Hospitality background is preferred.
- Fluency in English; additional languages are a plus.
Responsibilities
- Greet and welcome guests.
- Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
- Maintain VIP/Group and individual arrivals reports.
- Attend to inquiries and provide accurate information to guests.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
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