At Solvo Global, we are looking for a Customer Service Representative with C1 English proficiency and a strong passion for service to join our onsite team in Nairobi. The profile requires at least 1 year of experience in contact center environments, with the ability to handle a high volume of calls and chats, resolve product and order inquiries, and work in a dynamic shift environment focused on excellence and customer satisfaction.

Location: Mandatory availability to work onsite in Nairobi, Kenya.

English Level: C1 (Advanced/Fluent)

Schedule: Dynamic shift environment, including evenings and weekends.

• English Level: C1 (Advanced/Fluent).
  

• Experience: At least 1 year of customer service experience, preferably in a contact center.
  

• Skills: Strong verbal and written communication, multitasking, and problem-solving.
  

• Technical: Basic computer skills and ability to navigate multiple systems.
  

• Tansportation allowance
  

• Paid training, ongoing support, and internal growth opportunities.
  

• Handle a high volume of inbound calls and chat requests regarding purchases, order status, and general support.
  

• Utilize existing communication templates to ensure consistency and efficiency.
  

• Document all client interactions accurately in the proprietary database.
  

• Keep product, procedure, and industry trend knowledge up to date.
  

• Collaborate with quality and training teams to meet performance expectations.
  

• Adhere to strict schedules, deadlines, and key performance indicators (KPIs).
  

• Maintain professionalism and courtesy in all client contacts.