Skill Requirements - Essential

• Strong verbal and written communication skills
  
• Ability to engage and motivate learners from diverse backgrounds
  
• Excellent organizational skills and attention to detail
  
• Problem-solving mindset with the ability to work independently and collaboratively
  
• Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)
  
• Data analysis skills to interpret learner attendance and progress report
  

Skill Requirements - Preferable

• Previous experience in education support, customer service, or learner engagement
  
• Experience managing social media communities or digital learning platforms
  
• Basic understanding of program/project management tools
  
• Exposure to data visualization tools (e.g., Google Data Studio, Power BI)
  

• Provide timely support and guidance to learners throughout their ALX program journey
  
• Assist with onboarding activities to help learners successfully start their courses
  
• Track learner progress, identify challenges, and proactively offer solutions
  
• Support data collection and reporting on learner milestones and program outcomes
  
• Facilitate communications and engagement campaigns across multiple channels
  
• Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
  
• Assist with organizing learning events, webinars, or workshops to drive community engagement
  
• Contribute ideas to improve learner experience processes and systems
  
• Any other roles assigned to assist in the learner or larger community engagement.