Key Roles and Responsibilities

• Maintain equipment.
  
• Maintain an inventory of equipment.
  
• Set up and take down clinical spaces.
  
• Assist visitors, students, faculty, and staff in a professional and courteous manner.
  
• Create psychological safety for learners.
  
• Manage phone calls, emails, and correspondence promptly and efficiently.
  
• Deal with queries from the public and customers in line with the AKU’s communication guidelines.
  
• Maintain a filing system of records, equipment and activities, and retrieve information as and when required.
  
• Provide periodic reports as and when required.
  
• Collaborate with the administrative and educational team to ensure spaces are set up.
  
• Collaborate with educators to prepare materials and resources for simulation sessions.
  
• Participate in simulation scenarios and assist in coordination of educational programs and workshops.
  
• Provide healthcare assistant insight into the setup of the simulation centre.
  
• Complete any other duties assigned by supervisor.
  

Relevant Experience and Qualifications

• KCSE with a minimum grade C or equivalent.
  
• Experience as a patient attendant.
  
• Experience in the homecare industry.
  
• Excellent written and verbal communication skills.
  
• Excellent time management and prioritization skills.
  
• Able to deal with conflict and de-escalate situations.
  
• Attention to detail, focused on providing a high quality experience to visitors and learners.
  
• Able to speak up if unsure or unhappy and ask for help if required.
  
• A team player who supports other team members.
  
• Invested in continuous improvement of self, others and the Centre.
  
• Able to reflect and show change in behaviour based on reflection and feedback.
  
• Excellent self-presentation.
  
• Ability to multitask.