Inform N-1 of the entity strategy/changes in business targets
Set goals in terms of budget targets, quality of service &amp; costs control
Assess the performance of N-1 via clear objectives
Build and review structure and talent regularly in the organization, including the HODs & COMs
Define SOPs in collaboration with HODs & COMs
With the support of the QHSE department review quality within operations
Setup an induction program for newcomers in collaboration with HR
Apply for leave management policy
Organize recruitment (after validation by the BM) in collaboration with the HR department and interview/select potential staff

2. Monitor the Quality of Service

Responsible for the Quality of Service goals under Warehousing, SF departments
Achieve agreed KPI T/T along Northern Corridor to ensure that KPIs are in line with customer expectations
Ensure all transit imports and exports operations are according to AGL best practices and SOPs
Drive growth of the business, develop new solutions, and capture new clients
Validate/ Support Sales department actions for specific quotations (technical validation &amp; tariff)
Support the Sales department when clients' presentation
Responsible for overall administrative functions of the Warehousing and SF departments
Ensure the departments are in compliance with statutory requirements
Determine and meet resource requirements including labor, equipment, and investments in order to achieve the organization's goals
Establish and sustain relations with strategic partners including KPA, KRA, and other department agencies

3. Manage Operational Relationships with Subcontractors

In charge of operational relationships with selected subcontractors including transport tariff
Organize and follow the quality of service delivered by the subcontractors & provide corresponding feedback to Branch Manager
Ensure the balance in terms of workload between subcontractors
Prepare and communicate a weekly/monthly report to the Head of the Business unit regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors...)
Represent the company in local professional associations
Approve the selection of suppliers (and the offers) based on the leads provided by the team
Maintain good relationships with suppliers &amp; take appropriate action to improve performance
Control / Monitor the quality of service provided by the suppliers at the branch/country level

4. Annual Budget and profitability for each department

Prepare annual budget in terms of Volume and Gross Margin for the Warehouse and SF departments
Prepare quarterly and monthly reports including KPIs, Volume, and Gross Margin Analysis
Review and analyze disbursements + involvement in disbursement control committee (request arbitration's or decision validation concerning files in anomaly)

5. Control & Risk Management

Overall responsibility for container flow for all transit operations with particular attention to demurrage risk management
Arbitrate and validate files with anomalies, in collaboration with the Branch Manager &amp; HODs
Ensure the risk control framework (process, team, training…) is in place
Implement all actions to ensure minimal demurrage and detention exposure
Implement all actions to ensure minimal disbursement exposure (compliance classification procedures, application of proper billing, and expenses posting to the files...) and manage the risk (focus on debit).
Check the proper application of the operational procedures of inventory management (monthly sign the stocks disputes with clients) and generally take all necessary measures to minimize stock risk exposure.
Assist the customer disputes process in coordination with the different departments (Legal, Insurance) and implement actions to neutralize the repetition of causes
Identify critical customers (cargo nature, volumes, financial position, key account...) and put in place the conditions for specific operations monitoring as appropriate
Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Head of Business units / (alert when major risks, including the Country Management )
Share information on the activity, the socio-economic environment, and the political context

6. Alert/Inform Management

Implement specific organization/control on major potential risks and perform a monthly follow-up at least in collaboration with BM/HODs
Alert management in case of significant operational issues (huge impact on quality of service, on invoicing, on sensitive clients or files…)
Inform their manager of any information relevant to our business activity or environment
Identify issues raised during operations processing whatever is in his scope or not

Manufacturing, operations, quality jobs in Mombasa, Kenya

Clearing & Forward Manager