Financial 10%

• Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost.
  
• Manage cost cutting initiatives to adhere to the set Business process budget
  

Internal business processes 60%

• Analyze new process automation candidates, quickly assessing feasibility and accurately estimate development effort
  
• Configure new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
  
• Apply RPA workflow design best practices when developing or maintaining workflows
  
• Create and document test cases for negative scenarios, in order to document workflow behavior when certain systems malfunction, as well as performance scenarios, in order to stress test systems behavior
  
• Review workflows developed by other RPA Developers to ensure compliance with internal control / security / audit requirements
  
• Support the operational teams by staging and deploying automation solutions into test and production environments and providing post-production support.
  
• Provide maintenance to production workflows by ensuring second level support for workflow incidents; investigate reported errors, agree on error severity and propose resolution
  
• For workflow support tasks, respect SLAs agreed with business for workflow downtime
  
• Report issues to third level support (RPA vendor) if incidents cannot be solved by the internal team; ensure development fix, unit testing and production deployment preparation
  
• Configure enhancements /change requests to already automated processes
  
• Work directly with business teams to support various projects and solutions.
  
• Assisting in collecting and identifying functional requirements
  
• Investigating and documenting better practices/alternative solutions that could be used in future development
  
• Design technical specification documents for RPA Projects
  
• Utilize problem-solving skills to understand client pain points and troubleshoot as challenges arise.
  
• Prepare and provide regular and accurate progress reports for tracking and decision-making.
  

Customer 20%

• Build and maintain positive working relationships with all levels of staff.
  
• Drive for the customer experience organization metrics to be achieved through the implementation of process efficiency initiatives
  

Learning and growth 10%

• Be self-driven and directed, build own skill and effectiveness, presentation and stake holder management
  
• Take courses to improve relevant skills required to perform the role optimally