E-Commerce Operations Associate (Coast Region) is responsible for leading fulfillment teams to ensure accurate, efficient, and timely processing of online orders, while overseeing inventory control, workflow coordination, performance management, and compliance with operational, quality, and safety standards.

Requirements

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
2 - 4 years experience in e-commerce fulfillment, warehouse operations, or retail .
Proven supervisory or team leadership experience , with the ability to manage frontline teams in a high-volume setting.
Strong understanding of inventory management principles, stock control, and warehouse processes (receiving, picking, packing, dispatch).
Proficiency in Microsoft Excel and reporting tools, with the ability to analyze performance data and generate operational insights.
Strong leadership, communication, and stakeholder coordination skills across operations, logistics, and customer service teams.

Responsibilities

Supervise and coordinate team leaders and fulfillment staff to ensure smooth daily e-commerce operations.
Oversee end-to-end order fulfillment including picking, packing, labeling, and dispatch processes.
Monitor team performance and productivity against set KPIs such as pick rate, on time handover & delivery.
Coordinate workflow between store operations, logistics, and customer service teams to ensure timely order delivery.
Enforce compliance with operational procedures, safety standards, and quality control requirements.
Train, coach, and support team leaders and staff to improve efficiency and performance.
Prepare operational reports and escalate issues related to delays, stock variances, or system errors to management.
Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.

Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.

Retail, wholesale, FMCG Jobs in Nairobi, Kenya

E-Commerce Operations Associate (Coast Region)

Marketing Officers

Motorcycle Riders

Medical Representative

Pharmaceutical Technologist

Financial Accountant – Inventory & Payables

Sales Assistant - Kawangware

Sales Assistant - Ngong

Sales Assistant - Westlands

Sales Assistant - Kiambu

Top cities with open vacancies

Companies hiring now

Country / Region

Profession (Retail, wholesale, FMCG)

Industry

Seniority (Retail, wholesale, FMCG)

Fuzu

E-Commerce Operations Associate (Coast Region)

Job details

Description

Responsibilities

Tags

Start hiring with Fuzu

Job search tips from Fuzu