Sales, marketing, promotion Jobs for Mid-level in Kenya

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Oasis Outsourcing

SDR Supervisor - Sales Development Representative

Nairobi Kenya
Oasis Outsourcing

Human resources + 2 more

SDR Supervisor - Sales Development Representative

Job details

Contract Type

Description
SDR Supervisor

Kenya, Nairobi – On-site

🚀 About the Role

We are seeking a results-driven SDR Supervisor to lead, manage, and elevate the performance of a high-impact sales development team.

This role is responsible for end-to-end team management, ensuring KPI achievement, driving performance, and building scalable strategies to maximize results. You will act as the key link between daily operations and strategic business goals.


✅ Requirements:
  • Proven experience in Sales Development / SDR team leadership
  • Strong people management and team leadership skills
  • Advanced analytical skills with KPI-driven mindset
  • Excellent communication and coaching abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and planning skills
  • Fluent English (required)
Additional Benefits:
  • Clear career progression path (Senior Supervisor → Management roles)
  • Ongoing development in leadership, analytics, and sales training
  • Commission is based on team performance against overall targets


Responsibilities

🎯 Key Responsibilities:

1. Team Management & Accountability
  • Full ownership of the assigned SDR team (100% accountability)
  • Ensure achievement of both individual and team KPIs
  • Oversee and coordinate daily operational activities
  • Drive performance aligned with business objectives
2. Team Development & Coaching
  • Create and execute Performance Improvement Plans (PIPs)
  • Conduct regular 1:1 sessions (weekly/biweekly) for coaching and performance review
  • Identify high-potential talent and develop future Team Leaders
  • Foster a high-performance, growth-oriented culture
3. Quality Assurance & Continuous Improvement
  • Serve as the primary QA reference for call/IA quality and process adherence
  • Lead shadowing sessions, role plays, and ongoing training initiatives
  • Identify operational gaps and implement corrective action plans
  • Ensure alignment with commercial and operational standards
4. Reporting & Performance Management
  • Prepare and present daily, weekly, and monthly performance reports, including:
    • IAs handled
    • PCA
    • Productivity metrics
    • Attendance
    • SDR performance comparisons
  • Analyze trends and build strategies to improve results
  • Identify and escalate blockers proactively
1. Team Management & Accountability
  • Full ownership of the assigned SDR team (100% accountability)
  • Ensure achievement of both individual and team KPIs
  • Oversee and coordinate daily operational activities
  • Drive performance aligned with business objectives
2. Team Development & Coaching
  • Create and execute Performance Improvement Plans (PIPs)
  • Conduct regular 1:1 sessions (weekly/biweekly) for coaching and performance review
  • Identify high-potential talent and develop future Team Leaders
  • Foster a high-performance, growth-oriented culture
3. Quality Assurance & Continuous Improvement
  • Serve as the primary QA reference for call/IA quality and process adherence
  • Lead shadowing sessions, role plays, and ongoing training initiatives
  • Identify operational gaps and implement corrective action plans
  • Ensure alignment with commercial and operational standards
4. Reporting & Performance Management
  • Prepare and present daily, weekly, and monthly performance reports, including:
    • IAs handled
    • PCA
    • Productivity metrics
    • Attendance
    • SDR performance comparisons
  • Analyze trends and build strategies to improve results
  • Identify and escalate blockers proactively


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