Requirements

Education:

• Minimum: A degree in Security Management, Criminal Justice, IT Security, or Risk Management
  

Experience:

• 5-8 years in security, compliance, or risk management
  
• Experience in visa centres, BPO, banking, government services, or high-security environments
  
• Exposure to ISO, GDPR, or embassy security frameworks preferred
  

• Security & Risk Management: a. Implement and maintain physical, document, and data security controls across the VAC. b. Ensure zero tolerance for passport loss, data leaks, or fraud. c. Maintain CCTV, access logs, vaults, and restricted zones. d. Secure handling procedures for passports and sensitive documents. e. Managing contracted security guards and control room staff. f. Coordination with external authorities including liaison with local police, civil defense, and embassy security teams.
  
• Incident & Investigation Management: a. Lead investigations into security breaches, misconduct, or operational risks. b. Ensure all incidents are reported within 24 hours and corrective actions are completed. c. Maintain evidence, logs, and compliance documentation. d. Conducting periodic security risk assessments & vulnerability analysis. e. Business Continuity Plan (BCP) for security incidents and Crisis coordination with management.
  
• Compliance & Audit: a. Ensure readiness, internal, ISO, and mystery audits. b. Enforce compliance with GDPR, data privacy, and embassy security protocols. c. Provide monthly security performance reports and audit findings tracking.
  
• Training & Awareness: a. Conduct security training, drills, and certifications for all staff. b. Promote a security-first culture across the organization. c. Developing and updating security SOPs and policy enforcement and disciplinary recommendations.