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M-KOPA
Senior Manager, Quality & Operational Excellence
Nairobi
• Kenya
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Industry (Senior-level)
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Ericsson kenya
Telecommunications
Description
What You Will Bring:
- 12+ years of experience in telecom industry with leadership track record in OSS & BSS transformations with focus on both pre-sales and program delivery.
- University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
- Strong People Manager track record leading Senior Team members and leading Leaders.
- Enterprise Architecture & Framework Mastery (TOGAF, TMForum: eTOM, ODA, OpenAI, SID, TAM)
Responsibilities
- Lead BOS End-to-End portfolio presales and solution delivery, managing end-to-end Solution & Enterprise Architects, and cross portfolio practicians.
- Establish and lead enterprise architecture and design authority practices.
- Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
- Set Individual Performance and Development goals for members with regular check-ins.
- Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
- Accountable for the pre-sales and delivery of BOS solutions in the context of complex offerings and transformations including 3rd party products & solutions.
- Plan lead and industrialize initiatives to augment Ericsson BOS offerings to create higher fit to customer needs and improve competitiveness.
- Responsible for competence management and upskilling of their community to serve business needs.
- Responsible to review and align delivery models; and secure the skillsets required to fulfill the delivery.
- Drive a Knowledge Sharing and Asset building culture across their community.
- Instill a culture of add-on sales and customer value maximization.
- Drive the full onboarding of automation in collaboration with BOS automation champions and Product Management.
- Lead product and integrated solutions escalations related to project issues and portfolio roadmap issues in collaboration with Business Development & Portfolio.
- Single Point of Accountability/Escalation for End-to-End and multi-component OSS and BSS solutions and delivery readiness perspectives.
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