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Kaksi Group Kenya

Telecommunications

Customer Service representative

Closed for applicationsOnly on Fuzu

Kajiado • Kenya

Job details

Location

Kajiado • Kenya

Contract Type

Description

Handling customer inquiries,

resolving complaints,

providing accurate information about products and services through phone, email, or chat.

The representative ensures a positive customer experience by delivering professional, efficient, and timely support.

NB: For better training and follow up of progress the company provides accommodation to agents

Responsibilities

Answer incoming customer calls and respond to inquiries in a professional manner.

Provide accurate information about company products, services, and policies.

Resolve customer complaints and issues efficiently while maintaining customer satisfaction.

Document customer interactions and update records in the system.

Follow company procedures and call center guidelines.

Escalate complex issues to supervisors when necessary.

Maintain high standards of customer service and professionalism.

Meet performance targets such as call handling time, quality, and customer satisfaction.

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Mid-level Telecommunications Jobs in Kenya