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Application Specialist – Customer Experience Systems

Closing: Jun 14, 2024

Closing today

Published: Jun 3, 2024 (12 days ago)

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Job Summary

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Job Requirements    

Bachelor’s Degree   Information Technology, Computer Science, or a related discipline

Professional Qualifications   MOUS/ MCP/ MCSE /MCITP/MCTS/A+   AA

Experience: 2 years

- Customer experience systems deployment and support: 2 years

- Knowledge of sever Operating Systems and related network protocols: 1 years



Responsibilities

Job Requirements    

Bachelor’s Degree   Information Technology, Computer Science, or a related discipline

Professional Qualifications   MOUS/ MCP/ MCSE /MCITP/MCTS/A+   AA

Experience: 2 years

- Customer experience systems deployment and support: 2 years

- Knowledge of sever Operating Systems and related network protocols: 1 years



•Backend administration of CX Systems – Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM –Cluster3 and Customer Analytics System.       

•Dynamics CRM administration – License Management, Service Uptime, Reports Management and Workflow Maintenance

•Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems.

•Planning and budgeting for system related requirements

•Perform work in compliance within specified security and warranty requirements

•Perform and participate ongoing performance tuning, required upgrades and resource utilization as required.

•Create and maintain documentation as it relates to system configuration, mapping, and processes

•Planning and Organizing DR test exercises

•Planning, Scheduling and organizing of monthly Service review meetings with system vendors


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