Customer Satisfaction Agent/ Sales Support

Qualifications

• Excellent knowledge of the tourism industry and current trends
  
• Knowledge of major safari destinations in Kenya
  
• Strong communication skills with proficiency in English
  
• Proficiency in speaking either French/Spanish is a must
  
• Critical thinker and problem solver
  
• At least 2 years of experience in a similar role
  
• Degree/Diploma in travel and tourism management, hospitality, or similar relevant education
  

• Emergency Support -Be available 24/7 during customer travel.
  
• Ground Inquiries -Manage bookings and verify payments on ground
  
• Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
  
• Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
  
• Refunds -Handle refunds to the customers as approved and directed.