Customer Service Associate

• Carry out all all branch operations – stock taking, record keeping etc.
  
• Manage branch margins and costs through proper procedures.
  
• Achieve revenue targets.
  
• Handle customer complaints and ensure branch NPS score is achieved.
  
• Follow all food health and safety practices.
  
• Represent assigned units in meetings.
  
• Adhere to company policies.
  
• Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
  
• Ensure safe custody of all branch property and assets.
  
• Upholds working ethics and ensures the same is maintained.
  
• Manage branch float and revenue.
  
• Manage Food Safety standards as per the set company KPIs.
  
• Carry out tasks as may be assigned by Superiors.
  
• Ensure cleanliness of the branch.
  

Minimum Qualification:

Experience Length: 1 Years

Location: NAIROBI