East Africa Front Office Associate

Skills and Qualifications

Acumen is a high-performing environment. There are general expectations of excellence and very high standards for ethical behavior.

• A bachelor's degree in Business Administration, Commerce, or related discipline
  
• 2–3 years of experience in a corporate administrative or front-office role
  
• Strong written and verbal communication skills with a professional polish and client-service mindset
  
• Proficient in MS Office and Google Suite, along with equivalent productivity & communication applications such as Zoom, Slack etc
  
• Highly organized, adaptable, and proactive, with strong attention to detail
  
• Ability to prioritize tasks, manage timelines, and support multiple stakeholders
  
• Ability to maintain discretion, professional judgement, and confidentiality at all times
  
• Self-reflective and aligned with Acumen values
  
• Permanently authorized to work in Kenya
  

• Serve as a professional first point-of-contact for visitors, providing appropriate guidance to respective offices and ensuring a courteous and well-managed reception experience
  
• Maintain a neat and orderly front office and guest reception area
  
• Manage visitor security protocols, office and elevator access and ensure compliance with building policies
  
• Coordinate with building management, cleaners, security, and external service providers on basic operational needs
  
• Report facilities or maintenance issues to building management and follow up to ensure timely resolution
  
• Report facilities and maintenance issues of the offices & team spaces and ensure timely repairs
  
• Maintain and update organizational vendor details, inform the team on updates/changes, track performance and ensure timely resolution of service issues.
  
• Track inventory of office supplies and initiate replenishment requests when necessary. e.g. flowers, stationery etc
  
• Track and reconcile petty cash and purchases for office-related needs
  
• Assist in coordinating internal events, catering, and office engagement activities
  
• Support internal notification and administrative updates to team members regarding office and building related information
  
• Support calendar coordination for shared spaces or common-use facilities e.g. for new program team & external guests to the office
  
• Assist in the preparation of materials, decks, printing, binding, and logistical arrangements for internal and external-facing meetings where needed
  
• Assist internal teams with administrative support when needed.