Home Care Scheduling Coordinator

Required Skills & Qualifications

• 1–2 years of scheduling experience, ideally within home care or healthcare.
  

• Proficiency in Microsoft Office and scheduling systems/software.
  

• Strong organizational and time‑management abilities.
  

• Excellent communication and problem‑solving skills.
  

• Ability to work under pressure and manage shifting priorities.
  

• High level of reliability, professionalism, and attention to detail.
  

Key Responsibilities

Scheduling & Coordination

• Manage daily incoming/outgoing calls related to scheduling.
  

• Create and maintain caregiver schedules based on client care plans and staff availability.
  

• Handle last‑minute changes, cancellations, and emergency coverage.
  

• Provide outstanding customer service and resolve scheduling conflicts promptly.
  

Compliance & Documentation

• Review and verify TB tests, driver’s licenses, and other required caregiver documentation.
  

• Upload new hire paperwork into WellSky and maintain accurate caregiver records.
  

• Run background checks for all new hires to ensure safe and compliant onboarding.
  

• Track and update staff training certifications according to agency and regulatory requirements.
  

Operational Support

• Identify and resolve scheduling or compliance gaps proactively.
  

• Maintain efficient staffing coverage while ensuring clients receive consistent care.
  

• Support continuous improvement of operational workflows.