Manager, Learning & Employee Wellness

Learning and Development

• Develop and implement the annual learning and development strategy in alignment with the Bank’s strategic goals and regulatory requirements
  

• Oversee the Bank’s Knowledge and Learning Management System (KLMS), promote digital learning adoption and develop content to enable publication on the KLMS
  

• Oversee the design, development, and delivery of training programmes (in-house and outsourced) to address identified skill gaps.
  

• Monitor the implementation of approved training programs and budget.
  

• Design tools and templates for measuring the effectiveness of all training programs.
  

• Coordinate all training-related activities in line with approved and best-in-class standards.
  

• Ensuring that programs are implemented in line with the resources committed.
  

• Provision of monthly training reports showing the effectiveness of implemented training programs and proffering suggestions for improvement.
  

• Conduct regular training needs analysis in collaboration with business units to identify skill gaps and recommend learning solutions.
  

• Partner and maintain relationships with accredited institutions, training providers, and regulators (e.g. CBK, KBA, NITA) to ensure compliance and relevance of learning content.
  

• Monitor training effectiveness and maintain robust reporting systems including ROI analysis and compliance tracking.
  

• Build and promote a learning culture within the Bank to achieve a significant uptake of courses from the Bank’s E-learning platform
  

• Monitor the quality standards and performance metrics for all trainings
  

• Coordinate staff team building and engagement activities that promotes a positive workplace culture
  

• Design and implement employee wellness programmes addressing physical, mental, financial, and emotional wellbeing.
  

• Lead wellness awareness campaigns, staff clinics, and Employee Assistance Programs (EAP).
  

• Manage partnerships with medical providers, counsellors, fitness partners, and wellness consultants.
  

• Track and report on wellness metrics, including absenteeism, stress levels, and medical utilisation trends.
  

• Drive staff engagement initiatives such as wellness days, recognition programmes, and pulse surveys.
  

• Staff Wellness; Coordinate all Staff Wellness issues in liaison with the Bank Medical Administrators. This will include tackling the entire staff wheel of life- Physical, psycho-social, Financial and Spiritual Wellbeing, Medical talks, Counselling services, support to staff with medical challenges, monitoring of sick offs, Team buildings among others
  

• Coach and support line managers in developing staff capabilities and embedding a learning culture.
  

• Engage key stakeholders to foster a culture of continuous improvement, personal development, and wellbeing.
  

• Prepare and present regular learning reports and updates to senior management and relevant stakeholder
  

• Support the development and enhancement of relevant leadership and development interventions, programs, events, products, and guidance.
  

  
  

Dimensions / Context (scope of the job – responsibility for managing)

Job Complexity/Judgment

High Level of Judgement is required in the:

• Creativity and incisiveness to identify training needs analysis, outline and carry out the necessary action plans to ensure effective implementation of training strategies.
  

• The ability to manage relationships across the Bank requires strong influencing skills and the Bank’s culture understanding.
  

• Achieving & maintaining the position of a robust learning culture across the Bank.
  

Key Relationship (Internal & External)

Internal

External

• External Trainers
  

• NITA
  

• And other HR service providers
  

Job Specification

• Certified professionals in Learning and Performance (CPLP) credential or Occupational Wellness is an added advantage is a plus.
  

• Must be a member of HR professional body
  

• Strong interpersonal skills
  

• Excellent verbal and written communication skills.
  

• Proficiency in use of MS office tools
  

• Proficient in digital learning platforms and HRIS systems
  

• Excellent facilitation, presentation, and communication skills
  

• Data-driven approach with strong analytical and reporting skills
  

• Experience in the banking or financial services sector is highly preferred.
  

• Experience with group reporting structure is an added advantage
  

• Strong knowledge of Kenyan labour laws, workplace health regulations, and industry best practices.
  

• Well versed with the knowledge of various banks’ products and services
  

• Ability to design and implement effective training & development
  

• Coaching and mentoring
  

• Strategic thinking and planning skills
  

• Strong interpersonal and stakeholder management abilities
  

• High integrity and commitment to confidentiality
  

• Passion for employee growth and wellbeing
  

Reporting to: Head of Human Resources