Organisation Effectiveness & Change Senior Lead

Qualifications

• At least 10 years of progressive experience in organisation design, effectiveness, and change management, with 5+ years in senior roles within complex, multi-market organisations (telecom, FMCG, fintech, or technology sectors preferred).
  
• Bachelor’s degree in Organisation Development, Human Resources, Business Administration, Economics or related field or equivalent qualification(s) from a recognized institution of higher learning; MBA or Master’s degree is an added advantage.
  
• Member in good standing of the Institute of Human Resource Management or a relevant recognized professional body.
  
• Certified Human Resource Professional, Kenya (CHRP, K)
  
• Professional certifications in Agile Leadership, Organisation Design, Change Management (e.g., SAFe Agile, Prosci, CIPD) are highly desirable.
  

• Agile Organisation Delivery: Champion and embed agile operating models, governance, and practices across the enterprise to accelerate value delivery and customer obsession.
  
• Operating Model Design: Diagnose organisational effectiveness and design fit-for-purpose structures aligned to mission and value streams; optimise spans and layers for efficiency.
  
• Job Architecture & Evaluation: Govern job frameworks, lead job evaluations, and define career pathways to enable capability growth and internal equity.
  
• Strategic Workforce Planning: Forecast future workforce needs, optimise resource allocation, and track utilisation against priorities to ensure agility and mission delivery.
  
• Organisation Health & Metrics: Define and monitor organisational health indicators, structural efficiency, and cost metrics; leverage analytics to inform interventions.
  
• Culture & Engagement: Drive cultural agility and inclusivity initiatives, foster psychological safety, and embed behaviours that support collaboration and innovation.
  
• Employee Listening: Lead pulse surveys, engagement diagnostics, and organisational network analysis (ONA) to capture employee voice and translate insights into actionable change plans.
  
• Change Leadership: Drive adoption of organisational change initiatives, build capability, and sustain cultural agility through structured communication and engagement plans.
  
• Financial Stewardship: Translate operating model changes into budget implications, prioritise investments, and track value realisation against business cases.
  
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.